Welcome to the order support section. Browse here to find answers about placing orders, deliveries and status updates. We also have articles about how to cancel orders or how to change a shipping address. If you can’t find your answer, feel free to contact our support desk. We are available on work days between 9:00 and 18:00 Amsterdam time and we try to answer all questions within 4 working hours.
You can find a list of all national holidays below. During these days we will not ship orders and is our customer service closed. Of course you can still place orders which will ship on the first workday after a national holiday. Holiday Day Date Easter Monday Monday [...]
How long does it take to print my order?
When your order is printed and shipped depends on a few factors. In this article we will explain these factors and help you determine when your order will be printed. The short answer: Orders placed on work days before 16:00 will be shipped the same day when in [...]
How to cancel an order
If you want to cancel an order this guide will help you. Please note: When the order is already shipped, there is nothing we can do We do not cancel orders by phone Printeers B2B Webshop If you placed your order [...]
How to change a shipping address for an open order
If your customer supplied you with a wrong address and you would like to change this in our system, this guide will help you. Please note: When the order is already shipped, there is nothing we can do We do not change order details by phone [...]
How to place an order at Printeers?
There are a couple different ways to place an order depending on what you need. On this page we explain how to place an order. First you have to choose left or right: Choose manual when you want to: Quickly place an order Order a [...]
Shipping costs & delivery times
You can use this article to find everything about shipping. First we will explain more about our cut-off time and shipping levels, this information is required to understand the shipping and delivery times. When will my order be shipped? Our cut-off time is 16:00 [...]
VerpackG German Packaging Act
VerpackG is the German recycling law to make companies responsible for their own waste. For online shops that includes product packaging and shipping packaging. Is Printeers complient with VerpackG (German Packaging Act)? The short answer: yes, we are. You do not need any registration yourself, if you [...]
What is the difference between combined shipments and dropship orders?
Short answer: Combined shipments are shipped to you, dropship orders go directly to your customer. Dropship orders Dropship orders are sent directly to your customer. This is the easiest way of shipping. We have high volume contracts with a lot of couriers around the [...]