You can use this article to find everything about shipping. First we will explain more about our cut-off time and shipping levels, this information is required to understand the shipping and delivery times.
When will my order be shipped?
Our cut-off time is 16:00 Amsterdam time from Monday until Friday. Orders placed before that time will be printed and shipped the same day. That is time zone GMT +1 in winter and GMT +2 in summer. Check your time zone and difference with ours before communicating cut-off times to your customers. We do not ship orders on Saturday or Sunday. Orders placed during weekends are shipped on Monday.
Our shipping levels
Normal
Normal shipping is our cheapest service. This is regular mail. There is no tracking and the parcel is delivered in the mailbox. It can sometimes take one or two days extra, but it’s shipped against the lowest rates possible. Currently we are working with PostNL for Netherlands and Belgium and with Deutsche Post for the rest of Europe.
Normal shipping is only available in the EU, Switzerland and Norway.
Tracked
Tracked is similar to normal shipping, but extended with limited track & trace. This means that a parcel usually get’s a scan when it arrives in the country and when the courier takes it out for delivery. It’s possible that there is no delivery scan, this depends on the destination country and delivery service.
Premium
Premium is parcel service with Track and Trace. This is fast and reliable shipping worldwide. We’re working with a network of couriers including DHL, PostNL, Hermes, DPD, GLS, Fedex and others to select the best service for each country. The parcel is fully tracked, your customer will see when the parcel arrives in the country, when it’s out for delivery and when it is delivered. It will also state where the parcel can be picked up when the customer wasn’t at home during delivery.
Our transit times
We work with different carriers to ship your orders. Transit times differ per country and shipping method. You can find all transit times in our price list. The transit time is displayed in work days and counted from the day your order is shipped.
Eg. a tracked shipment to Germany takes 2 – 5 work days. If your order is placed on Monday 1st before 16:00 (CET), your customer will receive the custom product between Wednesday the 3rd and Monday the 8th.
