Support
Shipping
Welcome to the shipping support section. This section displays information about shipments, tracking and packaging. If you can’t find your answer, feel free to contact our support desk. We are available on work days between 9:00 and 18:00 Amsterdam time and we try to answer all questions within 4 working hours.
Extended Producer Responsibility (EPR) regulations
Extended Producer Responsibility (EPR) regulations are policies that make companies responsible for their packaging waste (such as envelopes, shipping bags and boxes) to lower its impact on the environment. These regulations differ per country, but usually include the addition of the correct recycling symbols and labels to packaging, paying fees
How to recycle shipping packaging
Our packaging For dropshipping we use either a padded paper envelope or a COEX bag. Our envelopes are made from up to 95% recycled paper and LDPE plastic. They are completely recyclable once the paper and plastic are separated. Our COEX bags are made from
In what kind of packaging are orders shipped?
We have multiple types of packaging available. The packaging your order is shipped in depends on the shipping method you choose, the size of your order, and a few other factors. Dropshipments For dropshipping we use either a padded paper envelope or a COEX bag. Our envelopes
Return adresses
We work with logistics partners and postal centers worldwide to deliver to your customers as quickly and conveniently as possible. This also means that customers will see different return addresses for different regions. That’s the only way to offer fast and affordable return shipments. These addresses will include your
Shipping costs & delivery times
Updated 14-03-2025 You can use this article to find everything about shipping. First we will explain more about our cut-off time and shipping levels, this information is required to understand the shipping and delivery times. When will my order be shipped? Our cut-off
Shipping services and carriers
This article aims to provide information regarding the shipment classes and shipment carriers that are available for each country. A brief overview is given of the types of shipping levels available and their benefits. We've summed everything up in one video for your convenience. Written information is also available