We pack our products carefully to prevent damage. Nevertheless, it is possible that a product arrives broken. We replace products free of charge if they were damaged upon delivery. Please fill in the form below to request a replacement. Request a replacement You can
We are sorry to hear that your order never arrived. We have made a checklist to see where this went wrong and what to do. Was the order already shipped? First thing to check is if the order was already shipped. It's possible that
We have a REST API for managing orders, downloading product and stock lists and rendering previews available for free. Please refer to our API documentation to see how the API works. You need credentials to use the API. Credentials can be requested through our signup form. We have both
How to make sure the colours are accurate Colour accuracy is not always easy, there are a lot of factors which can affect the colours. This guide will help you get the perfect colour. This guide applies to you if: You create your own designs
Updated 27-05-2024 We are based in the Netherlands and work with you as partner from anywhere in the world. All our prices are always excluding VAT. You can find all VAT rules below when ordering automatically or manually. Automatic ordering (Dasbhoard) You
Using our free Printeers mockup renderer, it is very easy to create your own product images. All you have to do is upload your design, select the desired product, and the renderer will do all the work for you. This is an ideal way to see what your finished
The Print & Ship plugin can automatically place orders in the Printeers Platform. To do this, you need some configuration. If you have an issue placing the order, please follow the checklist below to make sure it works. This guide applies to you if: You have
How to calculate the pixel ratio from millimeters In our product list we work with millimeter sizes instead of pixels. We decided to work this way so you can decide for yourself how large the image will be. We will always calculate it back to the size we
Making an image ready for print can be confusing. The guide below will explain how to make a design that will translate well to print. We will cover file size, positioning, product specific requirements and image rendering. You can use this guide to create universal designs, that suit cases for
This guide explains how to add a product in your webshop with Printeers Print & Ship. You need a working webshop and Print & Ship configured to make this work. First you need to make a choice what you want to achieve. There are currently a few ways to