Our system is built to ensure high-quality deliveries and to prevent human errors. We rarely ship the wrong product. However, even with all these measures in place, mistakes can still happen. If we sent the wrong product to a customer, you can request a replacement through our Partner Dashboard.
We pack our products carefully to prevent damage. Nevertheless, it is possible that a product arrives broken. We replace products free of charge if they were damaged upon delivery. Please fill in the form below to request a replacement. Request a replacement You can
We are sorry to hear that your order never arrived. We have made a checklist to see where this went wrong and what to do. Was the order already shipped? First thing to check is if the order was already shipped. It's possible that the order is backordered
How to make sure the colours are accurate Colour accuracy is not always easy, there are a lot of factors which can affect the colours. This guide will help you get the perfect colour. This guide applies to you if: You create your own designs
Updated 27-05-2024 We are based in the Netherlands and work with you as partner from anywhere in the world. All our prices are always excluding VAT. You can find all VAT rules below when ordering automatically or manually. Automatic ordering (Dashboard) You
Using our free Printeers mockup renderer, it’s very easy to create your own product images. All you have to do is upload your design, select the product you want, and the renderer will do the work for you. It’s an ideal way to see what your finished custom product
In our product list we use millimeter sizes instead of pixels. We chose this approach so you can decide for yourself how large the image will be. We’ll always convert it back to the size we need for printing and don’t really mind what format we receive from you.
Making an image ready for print can be confusing. The guide below will explain how to make a design that will translate well to print. We will cover file size, positioning, product specific requirements and image rendering. You can use this guide to create universal designs, that suit cases for
Short answer: Yes, this is possible for a small fee. You can add any items to your orders. You can send us items like a screen protector, charging cable or whatever you like to ship with the orders. We will add these to our warehouse and give you an
Short answer: Yes, this is possible for a small fee. You can add any items to your orders. For packaging you send us for the first time, you can use the new product form. We’ll assign a unique article number, and the item will be marked as partner-owned. You