This article is helpful for you if you want to place one big order or are ordering a lot items per week. I am ordering a lot every week You might have a growing business or want to know more about the possibilities when you grow your [...]
This article only applies to you when your company places orders using automatic orderdering (our Dashboard). Your account cannot be suspended when you order manually. If you still notice that you cannot access your account when ordering manually, please send us a message. The reason: you have overdue [...]
In short: if you are using our B2B-Webshop you can pay online when placing your order. If you use an automated solution, we will send you an invoice weekly that you have to pay within 14 days. B2B-webshop users: pay directly online Placing orders online is as [...]
We have different shipping options. Each of them has own packaging. This article explains which package we will use in what situation. Can I supply my own packaging? Yes, you can supply your own packaging when you are ordering automated. Note that stocking costs and a small [...]
Our system is built to ensure high quality deliveries and to prevent humans from making mistakes. We rarely ship the wrong product. Even with all these measures it is always possible to make a mistake. If we sent the wrong customer, you can request a replacement below. Important note! [...]
We pack our products carefully to prevent damage. Nevertheless it is possible that a product arrives broken. We replace products for free if they were broken upon delivery. Please fill in the form below to request a replacement. Request a replacement
We are sorry to hear that your order never arrived. We have made a checklist to see where this went wrong and what to do. Was the order already shipped? First thing to check is if the order was already shipped. It's possible that the order is backordered [...]
We have a REST API for managing orders, downloading product and stock lists and rendering previews available for free. Please refer to our API documentation to see how the API works. You need credentials to use the API. Credentials can be requested through our signup form. We have both [...]
How to make sure the colours are accurate Colour accuracy is not always easy, there are a lot of factors which can affect the colours. This guide will help you get the perfect colour. This guide applies to you if: You create your own designs [...]
Updated 19-10-2021 We are based in the Netherlands and work with you as partner from anywhere in the world. All our prices are always excluding VAT. You can find all VAT rules below when ordering automatically or manually. Automatic ordering You have [...]