We are sorry to hear that your order never arrived. We have made a checklist to see where this went wrong and what to do.

  • Was the order already shipped?

    First thing to check is if the order was already shipped. It’s possible that the order is backordered because not all products were in stock when placing the order. Please check if your order is already completed. If you placed the order in the Printeers Webshop, you can check the order status by logging in there. If you placed your order through the API, plugins or Dashboard, login to the Invition Dashboard to check your order status. If your order is not in the Open orders list you can find it with the search function.

  • What was the expected transit time?

    Transit times vary between different shipping levels. Regular mail takes longer then a premium shipment for example. Take a look at this page for shipping and delivery times.

  • Which shipping level did you use?

    If you used Tracked or Premium shipping, there is a tracking code. You can find the tracking code in your Printeers Webshop account or in the Dashboard. This tracking code should also display if an order is delivered or if there are any issues or delays.

Report non-delivered or delayed shipments

If the above did not provide the information you need, and your order is already past the expected transit time, you can file a claim through ou Partner Dashboard.

The process works as follows:

  1. Go to the Orders tab and search for the order you want to have replaced.
  2. Click on Report Problem and select ”Package missing”.
  3. Fill out the necessary information to complete your claim.
  4. We will handle your claim within 4 working hours.
  5. You will receive an email with feedback regarding your claim once it has been handled, and you can view all claims and their resolutions under the Support tab.

If you have other questions, do not hesitate to use the form below.