First of all: We will make you happy again! We’re always improving our systems and workflows to make sure we make less and less mistakes, but nobody is perfect. Unfortunately it happens sometimes that something is not according to expectations. We can’t avoid every mistake, but we can solve every problem! Read below how we handle warranty requests, what happens when a product is faulty or when a product never arrives. Can’t find your answer? Contact us through the Support page and we will help you.
The customer received the wrong product
Our system is built to ensure high-quality deliveries and to prevent human errors. We rarely ship the wrong product. However, even with all these measures in place, mistakes can still happen. If we sent the wrong product to a customer, you can request a replacement through our Partner Dashboard.
The order was not delivered
We are sorry to hear that your order never arrived. We have made a checklist to see where this went wrong and what to do. Was the order already shipped? First thing to check is if the order was already shipped. It's possible that the order is backordered
The product arrived broken
We pack our products carefully to prevent damage. Nevertheless, it is possible that a product arrives broken. We replace products free of charge if they were damaged upon delivery. Please fill in the form below to request a replacement. Request a replacement You can