We work with logistics partners and postal centers worldwide to deliver to your customers as quickly and conveniently as possible. This also means that customers will see different return addresses for different regions. That’s the only way to offer fast and affordable return shipments. These addresses will include your
Our system is built to ensure high-quality deliveries and to prevent human errors. We rarely ship the wrong product. However, even with all these measures in place, mistakes can still happen. If we sent the wrong product to a customer, you can request a replacement through our Partner Dashboard.
We pack our products carefully to prevent damage. Nevertheless, it is possible that a product arrives broken. We replace products free of charge if they were damaged upon delivery. Please fill in the form below to request a replacement. Request a replacement You can
We are sorry to hear that your order never arrived. We have made a checklist to see where this went wrong and what to do. Was the order already shipped? First thing to check is if the order was already shipped. It's possible that