How to cancel an order
If you want to cancel an order this guide will help you. Please note: When the order is already shipped, there is nothing we can do We do not cancel orders by phone Printeers B2B Webshop If you placed your order
Uploading orders through CSV in the Partner Dashboard
Importing orders with a CSV file We have built a CSV importer for customers that need to import a large amount of orders and it's too much work to handle this manually. If you would like to use this function, please note that this is a free
Extended Producer Responsibility (EPR) regulations
Extended Producer Responsibility (EPR) regulations are policies that make companies responsible for their packaging waste (such as envelopes, shipping bags and boxes) to lower its impact on the environment. These regulations differ per country, but usually include the addition of the correct recycling symbols and labels to packaging, paying
The color of my print is not correct
The color of my print is not correct All the cases that we ship have undergone a quality check, which means that any issues regarding colouring will usually be filtered out. Still, it is possible that the colours do not match your or your customer's expectations. Should this
Can Printeers print on phone cases I supply?
We might be able to help you if you want to supply your own print items to print. We can only accept these items for our UV-printers. The maximum size we can print is 51 x 71 cm. You can only order your own print items if you use
When can I get volume discount?
This article is helpful for you if you want to place one big order or are ordering a lot items per week. I am ordering a lot every week You might have a growing business or want to know more about the possibilities when you grow your
My account is suspended, overdue invoices
This article only applies to you when your company places orders using automatic orderdering (our Dashboard). Your account cannot be suspended when you order manually. If you still notice that you cannot access your account when ordering manually, please send us a message. The reason: you have overdue
How can I pay my invoices?
In short: if you are using our B2B-Webshop you can pay online when placing your order. If you use an automated solution, we will send you an invoice weekly that you have to pay within 14 days. B2B-webshop users: pay directly online Placing orders online is as
In what kind of package do you ship orders?
We have multiple types of packaging available. The packaging in which your order is shipped depends on the shipping method of your choosing, the size of your order and some other factors. Dropshipments For dropshipping we use either a padded paper envelope or a COEX bag. Our
The customer received the wrong product
Our system is built to ensure high-quality deliveries and to prevent human errors. We rarely ship the wrong product. However, even with all these measures in place, mistakes can still happen. If we sent the wrong product to a customer, you can request a replacement through our Partner Dashboard.