Support
Branding and marketing
In the category Branding & Marketing we try to answer all your questions about how to integrate our services in your marketing strategy and what services for branding we provide. Read all about our packaging, white label shipping and how to include products and communications in the shipments to your customer. With our services we can give your customer your brand experience!
Can I add a thank you note to my orders?
Short answer: Yes, this is possible for a small fee. You can add any items to your orders. For items you send us for the first time, you can use the new product form. We’ll assign a unique article number, and the item will be marked as partner-owned.
Can I have a branded shipping page?
You can set your branded shipping page in the Dashboard under Brands. Style your tracking page using your colours and upload your logo. First, set your brand name. This is used in the “shipped from” and return addresses, so even the shipping label shows your brand name. The
Can I supply my own packaging?
Short answer: Yes, this is possible for a small fee. You can add any items to your orders. For packaging you send us for the first time, you can use the new product form. We’ll assign a unique article number, and the item will be marked as partner-owned. You
Can I supply my own upsell products?
Short answer: Yes, this is possible for a small fee. You can add any items to your orders. You can send us items like a screen protector, charging cable or whatever you like to ship with the orders. We will add these to our warehouse and give you an
Can Printeers print on phone cases I supply?
We might be able to help you if you want to supply your own print items to print. We can only accept these items for our UV-printers. The maximum size we can print is 51 x 71 cm. You can only order your own print items if you use
Default store settings
You can set several defaults for your store(s). This makes order processing easier and helps you offer the same service to your customers consistently. These include contact details, order defaults, and the combined shipment address. Contact details You can set: An email address for incidents. We will
Extended Producer Responsibility (EPR) regulations
Extended Producer Responsibility (EPR) regulations are policies that make companies responsible for their packaging waste (such as envelopes, shipping bags and boxes) to lower its impact on the environment. These regulations differ per country, but usually include the addition of the correct recycling symbols and labels to packaging, paying fees
How to recycle shipping packaging
Our packaging For dropshipping we use either a padded paper envelope or a COEX bag. Our envelopes are made from up to 95% recycled paper and LDPE plastic. They are completely recyclable once the paper and plastic are separated. Our COEX bags are made from
In what kind of packaging are orders shipped?
We have multiple types of packaging available. The packaging your order is shipped in depends on the shipping method you choose, the size of your order, and a few other factors. Dropshipments For dropshipping we use either a padded paper envelope or a COEX bag. Our envelopes
What branding is on my shipment?
When you’ve set your brand in the Dashboard, we ship your orders under that brand name. This means the “shipped from” address starts with your company or brand name. The return address can also contain your company name. Learn more about that. Return address settings