We pack our products carefully to prevent damage. Nevertheless, it is possible that a product arrives broken. We replace products free of charge if they were damaged upon delivery. Please fill in the form below to request a replacement.
Request a replacement
You can request a replacement through our Partner Dashboard.
The process works as follows:
- Go to the Orders tab and search for the order you want to have replaced.
- Click on Report Problem to file your claim.
- Fill out the necessary information to complete your claim.
- We will handle your claim within 4 working hours.
- You will receive an email with feedback regarding your claim once it has been handled, and you can view all claims and their resolutions under the Support tab.
If you have other questions, do not hesitate to use the form below.
