Our system is built to ensure high-quality deliveries and to prevent human errors. We rarely ship the wrong product. However, even with all these measures in place, mistakes can still happen. If we sent the wrong product to a customer, you can request a replacement through our Partner Dashboard.
The process works as follows:
- Go to the Orders tab and search for the order you want to have replaced.
- Click on Report Problem to file your claim.
- Fill out the necessary information to complete your claim.
- We will handle your claim within 4 working hours.
- You will receive an email with feedback regarding your claim once it has been handled, and you can view all claims and their resolutions under the Support tab.
Important note!
It happens more often that customers order the wrong case. Please check carefully if you and your customer ordered the right case. It’s also possible that your customer thinks he or she has an iPhone 16 but it’s an iPhone 16 Pro plus for example. Some models look very similar and customers are not always aware of the model they have. Please verify the model your customer has before requesting a replacement.
If you have other questions, do not hesitate to use the form below.
