Set up prepayment

If your billing account uses automatic payments, you authorise us to collect invoices by SEPA direct debit. This is set up once per billing account, after you have created the account. Until both steps below are done, the account shows as not ready and cannot ship.

Open the billing account

Go to Billing accounts and open the account you want to activate. The setup screen walks you through what is still missing.

Sign the agreement

First you sign the billing agreement. The contract form appears directly on the setup screen; complete and sign it there. Once signed, you can download a copy from the account details at any time.

Authorise the direct-debit mandate

With the agreement signed, you set up the mandate. Select Start and you will be taken to our payment provider, GoCardless, to confirm your bank details. When you come back, select Complete to finish. If you started by mistake, Abort cancels the flow so you can begin again.

Once the mandate is active, the account shows a green Active status and invoices are collected automatically when they fall due.

Prefer to pay manually?

You do not have to use direct debit. If your account is set to manual postpaid payment, you only sign the agreement and then pay each invoice by bank transfer. See how can I pay my invoices?. To fund a prepaid account instead, see adding prepayment credit.