How can I pay my invoices?
We invoice you for the orders we ship. Here is how invoicing and payment work.
When you are invoiced
Every Monday we send a statement for the orders shipped in the previous week (a week runs Monday 00:00 to Monday 00:00). With automatic payments, a week whose amount due is below the minimum SEPA charge is not invoiced yet: its charges roll forward to the next statement. You are only invoiced for orders that actually shipped. The statement groups that week's invoices: one invoice if you hold one VAT ID or none, one invoice per VAT ID that applied if you hold VAT IDs in several EU countries. The email carries every invoice PDF, the statement PDF and, per invoice, CSV files detailing the week, one for each kind of invoice line:
- Products: every product shipped, with its production technique
- Shipping and, if you use it, Return shipping
- Packaging
- Warehousing: everything you have on stock in our warehouse
- Subscriptions
- Product refunds, Shipping refunds and Packaging refunds
The invoice PDF totals each CSV, so you can use it directly for your administration. A line is left off the invoice when nothing was shipped or charged for it that week.
Paying a statement
Postpaid statements with an amount due fall due within 14 days. Please transfer the amount due in one payment to the bank account shown at the bottom of the statement, stating the payment description (your account code, then S, then the week, for example NLD00111111-S-26W30), before the due date. That one transfer settles every invoice on the statement. A transfer stating a single invoice number settles that invoice only. With automatic payments, we collect the amount due by SEPA direct debit on the due date. Prepaid statements are charged to your account balance.
If we do not receive payment within 14 days we may put your account on hold until the balance is settled. See what happens when an account is suspended.
You can find every statement and invoice under Statements in your Dashboard.