How can I pay my invoices?
We invoice you for the orders we ship. Here is how invoicing and payment work.
When you are invoiced
We send an invoice every Monday for the orders shipped in the previous week (a week runs Monday 00:00 to Monday 00:00). You are only invoiced for orders that actually shipped. Alongside the invoice PDF you receive CSV files detailing the week, one for each kind of invoice line:
- Products: every product shipped, with its production technique
- Shipping and, if you use it, Return shipping
- Packaging
- Warehousing: everything you have on stock in our warehouse
- Subscriptions
- Product refunds, Shipping refunds and Packaging refunds
The invoice PDF totals each CSV, so you can use it directly for your administration. A line is left off the invoice when nothing was shipped or charged for it that week.
Paying an invoice
Invoices fall due within 14 days. Please transfer the amount to the bank account shown at the bottom of the invoice before the due date. If we do not receive payment within 14 days we may put your account on hold until the balance is settled. See what happens when an account is suspended.
You can find every invoice under Invoices in your Dashboard.