My account is suspended, overdue invoices

Account suspension applies to invoiced (post-pay) ordering. If you cannot ship orders and you are not sure why, the Action Center in your Dashboard shows what is blocking your account.

The reason: overdue invoices

We only suspend accounts with overdue invoices. Every invoice must be paid within 14 days of the invoice date. If we do not receive payment in time, we may suspend your account. We always email you when we do.

Does it stop me placing orders?

No. You can still place orders; we just will not ship them while the account is suspended. Nothing is lost: no orders disappear and we keep accepting them.

How do I reactivate my account?

Once you have paid the overdue invoice(s), the Action Center shows the steps to get your account reactivated. Approval can take up to one working day. Your outstanding invoices are listed under Invoices.