Resolve account issues in the Action Center

The Action Center is your single to-do list for anything holding your account back. If orders are not shipping and you are not sure why, start here.

What it shows

Each issue appears as a row with a short title and description of what needs attention. Typical items include:

• An overdue invoice that has suspended your account
• A prepaid balance that has run too low to fund orders
• A billing account whose agreement has not been signed yet
• A direct-debit mandate that still needs setting up
• A store that needs finishing or connecting

If there is nothing to do, the Action Center simply tells you everything is in order.

Clearing an issue

Select an issue to jump straight to the screen that resolves it: a billing account, a store, an order or your notification settings. Deal with it there and the issue clears on its own. A few examples:

• Low balance : top up on the account; see adding prepayment credit .
• No agreement or mandate : finish the steps in setting up prepayment .
• Overdue invoice : pay the outstanding amount; see my account is suspended .

After you settle an overdue invoice, reactivation can take up to one working day, so it is worth checking the Action Center regularly until it is clear.