Order issues

If you want to cancel an order this guide will help you. Please note: When the order is already shipped, there is nothing we can do We do not cancel orders by phone Printeers B2B Webshop If you placed your order

We are sorry to hear that your order never arrived. We have made a checklist to see where this went wrong and what to do. Was the order already shipped? First thing to check is if the order was already shipped. It's possible that the order is backordered

The colour of my print is not correct All cases we ship undergo a quality check, which means that most colour issues are filtered out. Still, it’s possible that the colours don’t match your or your customer’s expectations. If this happens, please don’t hesitate to contact us and

Our system is built to ensure high-quality deliveries and to prevent human errors. We rarely ship the wrong product. However, even with all these measures in place, mistakes can still happen. If we sent the wrong product to a customer, you can request a replacement through our Partner Dashboard.

We pack our products carefully to prevent damage. Nevertheless, it is possible that a product arrives broken. We replace products free of charge if they were damaged upon delivery. Please fill in the form below to request a replacement. Request a replacement You can