Support
Shipping support
Welcome to the shipping support section. This section displays information about shipments, tracking and packaging. If you can’t find your answer, feel free to contact our support desk. We are available on work days between 9:00 and 18:00 Amsterdam time and we try to answer all questions within 4 working hours.
Extended Producer Responsibility (EPR) regulations
Extended Producer Responsibility (EPR) regulations are policies that make companies responsible for their packaging waste (such as envelopes, shipping bags and boxes) to lower its impact on the environment. These regulations differ per country, but usually include the addition of the correct recycling symbols and labels to packaging, paying fees
How to recycle shipping packaging
Our packaging For dropshipping we use either a padded paper envelope or a COEX bag. Our envelopes are made from up to 95% recycled paper and LDPE plastic. They are completely recyclable once the paper and plastic are separated. Our COEX bags are made from
In what kind of packaging are orders shipped?
We have multiple types of packaging available. The packaging your order is shipped in depends on the shipping method you choose, the size of your order, and a few other factors. Dropshipments For dropshipping we use either a padded paper envelope or a COEX bag. Our envelopes