When something's wrong
Problems with an order: what to do and how to file a claim.
My order was not delivered
A checklist for non-delivered orders and how to file a missing-package claim in the Dashboard.
The colour of my print is not correct
What to do about off colours, how we colour-match, and why product ranges differ in finish.
The customer received the wrong product
Request a replacement for a wrong product, and how to confirm the customer's exact phone model first.
The product arrived broken
Request a free replacement for products that arrived damaged via a Dashboard claim.