# Track your shipments

> Find a shipment in the dashboard and open its carrier tracking link to follow a parcel on its way to your customer.

Canonical URL: https://printeers.com/support/shipping/track-your-shipments · Published: 2026-06-16

The [Shipments](https://dashboard.printeers.com/shipments) page lists every parcel we send out for your orders, newest first. It is where you check what has shipped, with which carrier and where it is headed.

## Find a shipment

The overview shows each shipment's type, store, creation date, shipper, method and receiver. For tracked services whose carrier reports status updates to us, it also shows the shipment's latest **status**, such as in transit or delivered. Use the **store filter** at the top to narrow the list to a single store, and **load more** at the bottom to reach older shipments. Select any row to open its details.

## See the status and tracking code

A shipment's detail page shows the store it belongs to, its reference, when it was created, and the shipper and method used. You will also see the **destination address** and the **contents**: each order in the parcel, with its order code and your custom identifier. Select an order to jump to its full details.

When the carrier has handed us a tracking code, a **tracking** button appears in the header. It gives you the tracking number and a direct link to the carrier's tracking page, so you can follow the parcel or pass the link to your customer.

For tracked services whose carrier reports status updates to us, the detail page also has a **tracking** section listing each step of the delivery with its date and time, such as out for delivery or ready for pickup at a pickup point.

## What your customer sees

The tracking link you share opens your branded tracking page. It shows your customer the same steps as the tracking section above. For other tracked services, the page links through to the carrier's own tracking. Untracked services show no tracking information.

## If something looks wrong

If a parcel is delayed, lost or damaged, use the **report an issue** action on the shipment's detail page to let us know, and we will pick it up from there.

For delivery estimates and the carriers we use, see [Shipping and delivery times](https://printeers.com/support/shipping/shipping-delivery-times.md) and [Shipping services and carriers](https://printeers.com/support/shipping/shipping-services-and-carriers.md).