# Resolve account issues in the Action center

> The Action center lists everything currently blocking your account and links you straight to the screen that fixes each one.

Canonical URL: https://printeers.com/support/billing/resolve-issues-in-the-action-center · Published: 2026-06-16

The [Action center](https://dashboard.printeers.com/action-center) is your single to-do list for anything holding your account back. If orders are not shipping and you are not sure why, start here.

## What it shows

Each issue appears as a row with a short title and description of what needs attention. Typical items include:

- An overdue invoice that has suspended your account
- A prepaid balance that has run too low to fund orders
- A billing account whose agreement has not been signed yet
- A direct-debit mandate that still needs setting up
- A store that needs finishing or connecting

If there is nothing to do, the Action center simply tells you everything is in order.

## Clearing an issue

Select an issue to jump straight to the screen that resolves it: a billing account, a store, an order or your notification settings. Deal with it there and the issue clears on its own. A few examples:

- **Low balance**: top up on the account; see [adding prepayment credit](https://printeers.com/support/billing/add-order-credit.md).
- **No agreement or mandate**: finish the steps in [setting up prepayment](https://printeers.com/support/billing/set-up-prepayment.md).
- **Overdue invoice**: pay the outstanding amount; see [my account is suspended](https://printeers.com/support/billing/my-account-is-suspended-overdue-invoices.md).

After you settle an overdue invoice, reactivation can take up to one working day, so it is worth checking the Action center regularly until it is clear.